Terms of Use

1. Acceptance

By using Felku, you agree to these terms. If you do not agree, please do not use the service.

2. The service

Felku is a sticker creation service that converts images, GIFs, and videos into stickers. It is available in two ways: through the WhatsApp bot, with no need to install additional apps (we operate through the WhatsApp Business Platform, from Meta), and through the native Felku app (iOS and Android), which brings together sticker creation and additional features, such as the Astral Chart (Mapa Astral).

3. Plans and pricing

Through the WhatsApp bot, the service offers three plans:

• Free (R$ 0): people who create their account from October 1, 2026 receive up to 2 free stickers to get started on WhatsApp, one time only, as long as they have not made a purchase or subscription. Accounts created before that date do not receive daily free stickers on WhatsApp; occasional bonuses and promotions are announced in the conversation. You can continue with credit packs (Section 7).
• Premium (R$ 5.00/month) — not available for new subscriptions: 20 stickers per day, Twitter/X video downloads, and priority support.
• Ultra (R$ 9.90/month) — not available for new subscriptions: unlimited stickers and downloads, priority processing, and VIP support.

Subscribers who already signed up for Premium or Ultra keep their plan active as usual, including renewal. The plans above have not accepted new subscriptions since September 15, 2026 (Ultra) and July 14, 2026 (Premium). On plans with a daily limit, it resets at midnight (Brasília time). Prices may change with 30 days' prior notice.

Through the Felku app, there is the Felku Pro plan, with weekly (R$ 7.90/week), monthly (R$ 19.90/month), or annual (R$ 99.90/year) subscription options, which unlocks the app's paid features. The app subscription is processed by Apple or Google, depending on the store it was installed from, and follows the billing and cancellation terms in Section 4.2 — not those in Section 4.1.

4. Subscriptions and payments

4.1 Through the WhatsApp bot (Premium and Ultra plans, for existing subscribers)

• Billed on a recurring monthly basis.
• Payment can be made by PIX or credit card.
• Cancellations can be made at any time by sending "cancel" in the WhatsApp conversation.
• The plan remains active until the end of the paid period.
• There are no refunds for partial periods.

4.2 Through the Felku app (Felku Pro plan)

• The subscription is charged through your Apple (App Store) or Google (Google Play) account, depending on the store the app was installed from — not through WhatsApp.
• Monthly and annual subscriptions renew automatically, unless canceled at least 24 hours before the end of the current period. The renewal charge is made within those 24 hours, at the plan's current price.
• Cancellation is not done through WhatsApp or Felku support — it is done directly in your Apple (App Store > Subscriptions) or Google (Google Play > Subscriptions) account settings. Paid access remains active until the end of the period already paid for, even after canceling the renewal.
• Refunds for purchases made through the App Store or Google Play follow Apple's and Google's own policies — request them directly (see Refund Policy, Section 3.2).

5. Acceptable use — prohibited content

It is strictly prohibited to send Felku any image, video, or GIF that contains or constitutes:

• Child sexual exploitation: any material that depicts, suggests, or is intended to involve persons under 18 years of age in a sexual context. Zero tolerance — immediate report to the authorities (ECA, Brazil's Child and Adolescent Statute, art. 241 and following).
• Nudity, sexual content, or pornography: explicit, intimate, or erotic images, or images depicting sexual acts — including consenting adults. The service is not intended for this type of content.
• Non-consensual intimate images (revenge porn): even if you are the person depicted, it is prohibited to send intimate images of third parties. Victims may contact us through the channels in Section 5.2.
• Extreme violence, gore, torture, or self-harm: images of serious injuries, death, animal abuse, or content that promotes self-harm.
• Hate speech and discrimination: content that incites violence or hatred based on race, color, ethnicity, religion, nationality, gender, sexual orientation, disability, or any protected characteristic.
• Terrorism and extremism: propaganda, recruitment, or glorification of terrorist organizations or acts of terror.
• Misleading deepfakes: edits that falsely attribute actions, statements, or conduct to real people, especially politicians, journalists, and public figures.
• Images of third parties without consent: photos of other people (faces, bodies, private situations) without their express authorization for use in the service. Image rights (Brazilian Civil Code arts. 20–21 and LGPD art. 11).
• Documents, third-party personal data, or sensitive information: ID cards, taxpayer numbers (CPF), passports, credit cards, passwords, medical records — yours or third parties'.
• Copyright infringement: content for which you do not hold a license or authorization.
• Unauthorized automated or commercial use: scripts, bots, resale, redistribution, or use in volumes incompatible with the contracted plan.

We may use automated moderation tools (including, without limitation, hash matching against databases of illegal content and adult-content classifiers) to identify and block prohibited material. Automated decisions may be reviewed by a human upon contact.

5.1 Consequences of violation

When we identify prohibited content:

• Sexual content involving minors (CSAM): the material is preserved for evidentiary purposes, the upload is blocked, the account is suspended immediately, and the case is reported to SaferNet Brasil (the official CyberTipline hotline in the country) and to the competent police authority, pursuant to Law 8.069/90 and the Brazilian Internet Civil Framework (Law 12.965/14).
• Other prohibited categories: the upload is blocked, the content removed (when already published), and the account is subject to a warning, temporary suspension, or permanent termination, without any right to a refund of credits.
• Repeat offenses or a high volume of violations: permanent termination without prior notice.

5.2 Reporting and removal of content

Anyone — user or third party — may report suspicious content or request the removal of an image in which they appear:

• WhatsApp: send "denunciar" or "reportar" to support: +55 11 97877-5451.
• Email: [email protected], with the subject "Content removal" and the details of the request with evidence (screenshot, number involved, approximate date).
• For victims of non-consensual intimate images: we prioritize and remove within 24 hours after the report is confirmed, pursuant to Law 13.718/18.

We cooperate with authorities upon a court order or legal request under the terms of the Brazilian Internet Civil Framework (Law 12.965/14, arts. 15 and 22).

5.3 User conduct

In addition to the rules on submitted content, every user must maintain respectful conduct when interacting with the service. It is expressly prohibited to engage in:

• Abusive language: name-calling, insults, threats, personal offenses, or derogatory language directed at the service, the operators, representatives, or other users.
• Harassment and intimidation: repetitive hostile messages, threats of baseless legal action, blackmail, improper public exposure, or attempts at coercion.
• Spam, flooding, or technical abuse: repetitive sending of messages outside normal use, attempts to exploit system flaws, unauthorized automated use.
• Fraud or manipulation: attempts to obtain credits, bonuses, or benefits fraudulently, including using multiple accounts to circumvent daily limits or the referral program.
• Identity falsification: pretending to be an official Felku representative, operator, or affiliate without authorization.

Consequence: conduct violations result in immediate blocking and permanent termination of the account, without prior notice and without any right to a refund of credits or plans in effect, pursuant to Section 5.1. In cases that constitute a crime (threat, insult, slander, defamation — arts. 138 to 140 of the Brazilian Penal Code; extortion — art. 158 of the Penal Code), we may cooperate with authorities upon legal request, preserving the message history as evidence.

6. Intellectual property and responsibility for content

The stickers generated belong to the user who sent the original content. Felku does not claim ownership of the submitted media or generated stickers, but keeps processed copies for resending for up to 60 days after creation. Records required by law may be retained for longer, as applicable legislation requires. Full retention periods are in our Privacy Policy.

You are fully responsible for ensuring that you hold all necessary rights to the images and videos submitted, including the express authorization of the persons depicted. By submitting content, you represent and warrant that you hold such rights.

6.1 Minimum age

The minimum age depends on where you use Felku:

• Felku app (Android and iPhone): intended for users aged 13 or older. If you are under 13, you must not use the app. If you are between 13 and 17, you need permission from your parents or guardians to use the app and for any purchase, which is made through the store (Google Play or App Store) and follows its purchase controls.
• WhatsApp bot: intended exclusively for users aged 18 or older. If you are under 18, you must not use the bot.

By accepting these terms, you represent that you meet the minimum age of the channel you use. Accounts identified as belonging to people below that age will be suspended and the data deleted upon verification. In Brazil, the app requests only non-personalized ads, for all users (see the Privacy Policy).

7. Daily limit and additional credits

When you use up the starter stickers of the free plan or the limit of your plan, you can purchase additional credits to keep creating stickers. On plans with a daily limit, it resets automatically at midnight (Brasília time).

8. Alerts and proactive messages

Felku only sends messages on WhatsApp when you message us or about something you asked for: the sticker you requested, a payment confirmation or an app sign-in code.

Alerts, recommendations, news and survey invitations are not sent just because you accepted these terms. They require a separate, explicit authorization, which we will ask for in the conversation when we offer that option — and which you can decline with no effect on your normal use of the service.

All messages follow WhatsApp Business rules. To stop receiving any message that is not a reply to you, just send STOP in the conversation.

8.1 Opinion Program and surveys

If you have authorized survey invitations (Section 8), Felku may from time to time invite you to answer opinion surveys within the WhatsApp conversation — about brands, products, consumption habits, or the service itself. Responding is always voluntary: you can ignore the invitation, and this does not affect in any way your normal use of the bot, your daily limits, or your plan.

• Reward: upon completing a survey, you may receive sticker credits as a thank-you. The reward is credited by us, within WhatsApp.
• Use of responses: your responses, together with the profile data you provide (such as age range, gender, and region), are used to generate reports and statistics.
• Sharing: when there is a partner research company, it receives the results in an aggregated or anonymized form. We never share your phone number, your name, or any information that identifies you individually.
• Opting out: to stop receiving survey invitations, just send STOP in the conversation, as with any proactive message.

The handling of survey data follows our Privacy Policy and Brazil's General Data Protection Law (LGPD).

9. Limitation of liability

The service is provided "as is," without warranties of uninterrupted availability. We are not responsible for:

• Content created by users — responsibility for the submitted material lies fully and exclusively with the person who sent it.
• Temporary unavailability of the service due to maintenance or technical issues.
• Changes to the WhatsApp Business Platform, the App Store, or Google Play that affect the operation of the service.

9.2 Astrological and esoteric content

The Birth Chart, Synastry, Tarot and other esoteric content offered by Felku are provided forentertainment and self-knowledge. Under no circumstances do they constitute medical, psychological, legal, financial, business or any other professional advice, nor do they represent a diagnosis, prognosis or treatment.

Astrological calculations and interpretations vary between astrologers and between systems; there is no unified consensus nor scientific measurement of the circumstances described. Interpreting and assimilating the content is the sole responsibility of the person receiving it, and Felku is not liable if the interpretations do not come true.

The text of these readings is generated by artificial intelligence from the calculated positions of your chart (see Privacy Policy, Section 4). Decisions about health, money, career or relationships should be made with qualified professionals.

9.1 Indemnification

You agree to indemnify and hold harmless Felku, its operators and partners, from any claim, damage, loss, cost, or expense (including reasonable attorneys' fees) arising from: (i) content you submitted in violation of these Terms; (ii) infringement of third-party rights by the submitted content; (iii) misuse of the service; or (iv) breach of these Terms.

10. Changes

We may modify these terms at any time. Significant changes will be communicated via WhatsApp or through the app. Continued use of the service after the changes constitutes acceptance of the new terms.

11. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. The courts of the judicial district of São Paulo, SP, are elected to resolve any disputes.

12. Company information